Accessibility

Foundation Personnel is committed to providing equal opportunities and ensuring accessibility for all individuals, including those with disabilities. This Accessibility Policy outlines our commitment to removing barriers and providing a positive experience for candidates, employees, clients, and visitors with disabilities.

Scope

This policy applies to all candidates who engage with Foundation Personnel during the recruitment process, including but not limited to job seekers, temporary workers, and permanent candidates.

Types of Complaints

Candidates may raise complaints regarding various aspects of our services, including:

Miscommunication or lack of clarity regarding job roles.

Unprofessional behavior or conduct of Foundation Personnel staff.

Delay or inefficiency in the recruitment process.

Discrimination or bias during the recruitment process.

Inadequate support or feedback provided to candidates.

Procedure for Making a Complaint

Candidates are encouraged to follow these steps to lodge a complaint:

a. Informal Resolution: In the first instance, candidates should attempt to resolve the issue informally by discussing it with their designated recruitment consultant or the relevant Foundation Personnel representative.

b. Formal Complaint: If the issue remains unresolved or if the candidate is dissatisfied with the informal resolution, they may submit a formal complaint in writing. Complaints can be submitted via email or letter addressed to the Complaints Officer at Foundation Personnel.

Investigation Process

Upon receipt of a formal complaint, Foundation Personnel will initiate an investigation promptly. The Complaints Officer will review the complaint objectively and impartially. The investigation may involve gathering relevant information, interviewing involved parties, and examining relevant documentation.

Resolution

Foundation Personnel is committed to resolving complaints in a timely and fair manner. Once the investigation is complete, the Complaints Officer will communicate the findings and any proposed resolution to the complainant. If necessary, appropriate corrective action will be taken to address the issue and prevent recurrence.

Escalation

If the complainant is dissatisfied with the resolution provided, they may request further review by escalating the complaint to the Managing Director or another designated senior manager within Foundation Personnel. The decision of the senior management will be final.

Confidentiality

Foundation Personnel respects the confidentiality of all parties involved in the complaint process. Information related to complaints will be handled sensitively and disclosed only to those directly involved in the investigation and resolution.

Non-Retaliation

Foundation Personnel prohibits retaliation against any candidate who raises a complaint in good faith. We are committed to fostering an environment where candidates feel comfortable expressing their concerns without fear of reprisal.

Review and Improvement

Foundation Personnel will periodically review and update this Complaints Policy to ensure its effectiveness and compliance with relevant regulations and best practices.

This Complaints Policy aims to demonstrate our commitment to addressing candidate concerns promptly and fairly. We value feedback from candidates as it helps us improve our services and maintain high standards of professionalism and integrity at Foundation Personnel.